COMPLAINTS
Fair Trade Bureau's Compliance group will investigate complaints made by buyers against a Seal Member for violation of its standards.
RESOLUTION PROCESS
BUYERS: Only file complaints if you have not been able to resolve the matter with the Seller. If you are unable to resolve the matter, firstly verify the Selllers's Certification by clicking on the seal displayed on their Website. You can then make your complaint using the form provided on the Seller's Certification page.
QUESTIONS?
If you have any further questions about our Certification Program, please use this form to send us a message. You may find your question has been answered in our FAQ section.
LOST PASSWORD
SELLERS: If you have lost your login details for your members area, please use this form to contact us. For all disputes, Members will be able to contact us from within their Membership Area.
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